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  1. We offer a 7-day return policy from the date you receive your item. Please initiate your return within 7 days after your item is delivered using the instructions below.

  2. To start a return, please email us here with your order number and reason for return. Once submitted, we will provide you with a return label to facilitate the process.

  3. Need to exchange? No problem! Email us here with your order number, and include your new size and/or product to exchange it for. We will email you with a return label to start the exchange! Your exchange will be shipped once the original item has been received and inspected for return/exchange.

  4. For a return or exchange to be accepted, the item must be in its original packaging with all original tags attached. We kindly request that you return the item in the same condition you received it.

  5. Unfortunately, we cannot accept returns or exchanges for items that have been worn, washed, or damaged. Please ensure the item is in its original, unworn condition.

  6. Refunds typically take 5-10 business days to process from the time we approve the refund. The refunded amount will be credited back to your account.

  7. If you have any questions or need assistance with your order, please don't hesitate to contact us. We're here to help make your shopping experience exceptional!

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didn't work out?

We’re pleased to offer free shipping on all U.S. orders! Orders are shipped via expedited service, with an estimated delivery time of 3-4 business days, depending on your location in relation to our warehouse.

At this time, we do not offer international shipping. However, if you have any questions or special requests, please feel free to reach out to us here!

Please note that shipping times may vary slightly due to factors beyond our control. Once your order has shipped, you’ll receive a tracking number to keep an eye on its journey to you. We can't wait to see you snxtchd!

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